Return & Refund Policy for shopdressup.store

At shopdressup.store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and hassle-free return process.

Return Policy Details:

Return Window: You can return items within 30 days of receiving your order.

Condition: Items must be in their original condition, unused, and in the original packaging to qualify for a return.

Free Returns: We cover the cost of return shipping, so you can return your items at no additional charge.

Refund Eligibility: Refunds are only available for items that arrive damaged, defective, missing parts, or significantly different from the description. Misuse, accidental damage, or water damage are not covered.

How to Return an Item:
Contact Customer Service: Email support@shopdressup.store with your order number and reason for return.

Receive Instructions: Our team will provide a Return Authorization Number (RA#) and detailed instructions.

Package Your Return: Securely pack the item(s) in the original packaging with all accessories, tags, and documentation.

Shipping Label: We’ll provide a prepaid shipping label. Attach it to the package.

Ship the Package: Drop it off at the nearest carrier location as instructed.

Refund Process:
Inspection: Once we receive your return, items will be inspected.

Refund: Refunds are processed within 5–7 business days to your original payment method.

Exchanges:
Exchanges are available for different sizes, colors, or replacements of defective items.

Non-Returnable Items:
Certain items may not be eligible for return due to hygiene or safety reasons. These items are marked as non-returnable in the product description.

Customer Service:
🕒Support: (Mon – Fri) 9:00 AM – 5:00 PM
📞 Phone: +1 6163193856
✉ Email: support@shopdressup.store
📍 Location: 2731 DIAMOND VISTA LN ROSHARON, TX 77583 United States